Maverick Campers & Caravans Express Warranty

Version: 5/9/25

1. Scope of Warranty

This Warranty:

• Is offered by Fetch Business Solutions Pty Ltd (ACN 093 147 687) trading as Maverick Campers & Caravans (or its successors or assigns) (Maverick Campers) as part of its contract with its sale to a consumer being the original owner (“you”) of a Maverick Campers manufactured product;
• Is not transferable and no express warranty is offered to subsequent purchasers of any product; and
• This express warranty is additional to your rights under the Australian Consumer Law. Nothing in this warranty is intended to limit restrict or otherwise compromise your rights under the Australian Consumer aw. To the greatest extent possible, this express warranty is to be construed consistently with the Australian Consumer Law and to the extent of any unresolvable inconsistency, this express warranty is to be severed to the most limited degree required to avoid that inconsistency.

2. Australian Consumer Law

2.1     Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

2.2     You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

2.3     You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Additional Express Warranties for Certain Products

In addition to this Express Warranty, some of our products are covered by additional express warranties as set out below.

3.1     New Maverick Viper and Camper Trailers purchased between 1 July 2024 and 1 December 2024 are covered by a twelve-month warranty provided through Davantage Group Pty Ltd (ABN 35 161 967 166) trading as the National Warranty Company (NWC). During that period, an offer was made allowing customers to purchase an extension of this warranty to a period of three years, and for customers who purchased that extended duration the longer duration will apply.

3.2     Each model sold by us under the “Eminence” range is covered by a warranty from the manufacturer, being Network RV Caravan Solutions Pty Ltd (ACN 648 182 441) (Network RV). For the terms of the manufacturer’s warranty as apply to a particular purchase from the Eminence range, refer to the Network RV warranty and service handbook provided in with that Eminence purchase during handover, including details for the processes for addressing any aspects of those warranties.

3.3     Each model sold by us under the “Nova Caravan” range is covered by a warranty from the manufacturer, being Nova Caravans Pty Ltd (ACN 118 240 609) (Nova Caravans). For the terms of the manufacturer’s warranty as apply to a particular purchase from the Nova range, refer to the Nova Caravans warranty and service handbook provided with that Nova Caravan purchase during handover, including details for the processes for addressing any aspects of those warranties..

3.4     You agree that if a claim is made by you and it could be made under a warranty provided by National Warranty Company then you will apply under the warranty provided by National Warranty Company in accordance with its terms and conditions before seeking to  use warranties (whether implied at Law including the Australian Consumer Law or under the terms of this warranty) provided by Maverick Campers.

4. Warranties

• This express warranty covers the chassis and drawbar of any new caravan or camper supplied to you by Maverick Campers against manufacturing defects or fatigue for all campers and caravans and extends for five years from date of initial purchase. This chassis and drawbar warranty is extended to a ten year period from date of initial purchase for the original owner for purchases from the Viper range of caravans and the Camper Limited range only.

4.2     All new Maverick Campers and Caravans come with a manufacturer’s warranty for the original buyer that these products are free from major defects at the date of sale. • This warranty is applicable only to the original buyer from the original purchase date. A sales invoice is required as proof of purchase when making a warranty claim.

4.3     Tents come with a 12-month manufacturer’s warranty, excluding damage caused by misuse or fair wear and tear. Floors of any tent are vulnerable to rocks or sticks and tears arising from such damage is not covered by this warranty.

4.4     We will work with you to address any warranty claims relating to third party accessories that will be covered by warranties provided by the manufacturers of those products.

 Everything has limitations

5.1     We work hard to make our products well but caravans and campers, however well-made and tough, have limitations including that they:

1. need to be serviced regularly in accordance with the owner’s manual;
2. are vulnerable to water damage and cannot be driven through water higher than their axle (or as specified in the owner’s manual if lower);
3. are at risk from salt water which corrodes metal and can quickly lead to damage of any structure. Long term storage in locations where salt water is blown onto our products will greatly reduce their lifespan and where the products are used near the sea then Caravans and Campers should be well washed once you return;
4. typical caravans are not designed and built to be used for long term accommodation and unless we have expressly recommended the caravan in writing for this purpose, you should not assume that it can be used for long term accommodation;
5. there is a weight limit for all vehicles and over-loading a Caravan or Camper is not only likely to lead to long term damage but more importantly is unsafe;
6. it is your responsibility to ensure that you are using a towing vehicle which is rated for the caravan or camper including its payload and this is a key safety issue;
7. are built as a unit and cannot be modified repaired or altered without impacting on other aspects and components unless this is done by an expert;
8. our caravans and campers are not intended for use for commercial hire. Use in this way exposes a caravan or camper to different and increased stresses and radically changes and increases maintenance requirements.

If these are not followed, then damage will not be covered by this Warranty and as the Australian Consumer Law may not apply where the damage is caused by the owner or person using the product, then knowing and abiding by these limitations is fundamental to a good experience with any caravan or camper.

6. Warranty Exclusions

 6.1     This express warranty does not cover wear and tear or consumables such as wheels, brakes, tires, batteries, lights, tent zippers, pull out step and other similar items.

6.2    This express warranty does not cover damage arising from or as a result of failure to adhere to the limitations described in clause 5, misuse, non-approved/unofficial modifications/ repair, additions accessories and batteries, neglect, collision, or inadequate maintenance.

6.3     This express warranty is only valid for recreational use and will be void for caravans and campers used for permanent residence or rental.

6.4     Alternative accommodation or consequential damages such as for flights or bookings are not covered by this express warranty.

6.5     This express warranty does not cover damage or decline from normal/fair wear and tear (such as scratches and surface imperfections).

6.6     To protect your investment regular inspection and scheduled service maintenance is required. Not maintaining your recreational vehicle may result in  denied warranty claims where we reasonably assess lack of or improper maintenance as a likely cause for the claims.

6.7     Other than a warranty as to good title and any other warranty implied at Law that cannot be excluded, no warranty is provided for auctioned, demonstration, factory seconds, used trailers or other used products. We may include a pre-sale inspection sheet in the contract of sale for any auctioned, demonstration, factory seconds, used trailers or other used products that we sell. A pre-sale inspection sheet is an agreed statement as to the condition of a product at the time of sale, and may list matters which would be breaches of the guarantee as to acceptable quality in a product being sold as a general new product. You agree that this express warranty shall not apply to any matters listed on the pre-sale inspection sheet, that the price of the product accounts for all matters cited on the pre-sale inspection sheet, and that you purchased the product in full knowledge of all matters listed on the pre-sale inspection sheet.

• Except for breaches of warranty which amount to a major failure within the meaning of the Australian Consumer Law, our liability is limited to providing our choice of the following remedies at no cost to you:
• Repairs such that the Caravan or Camper will no longer be in breach of warranty;
• A Replacement of the Caravan, Camper, or component(s) that are in breach of warranty; or
• A Refund.
• To the greatest extent permitted at Law, the liability of Maverick shall:
• Not include special or consequential damages such as loss of profits;
• Exclude any loss or damage arising from delay in delivery of goods or services; and
• not exceed the cost of the relevant goods.

7. Warranty Claim Process

 7.1     Customers must return caravans/trailers to Maverick Campers for warranty work unless otherwise negotiated. Transport, accommodation, and other related costs are the customer’s responsibility unless the caravan or camper is determined to contain a breach of this express warranty or the consumer guarantees of the Australian Consumer Law .

• Warranty claims should be commenced and processed according to the instructions provided by Maverick If you commence or advance a claim outside of our standard process, this may cause delays in our handling of your claim.
• Any warranty work must be performed by authorized personnel, with express written permission from Maverick Campers, and a failure to comply with this may result Maverick Campers refusing to reimburse the cost of unauthorised works. Maverick Campers does not extend this warranty to unauthorised works or damage caused to the caravan or camper by such works, and unauthorised works may compromise any claim you make under the Australian Consumer Law.

7.3     For purchases covered by a NWC policy (including but not limited to purchases covered by clause 3.1 above), any warranty claims should be commenced by contacting National Warranty Company on 1800 888 760.

9. Return/Refund Policy

• Please choose your camper trailer or caravan carefully, ensuring the model suits your needs. Refunds are not provided for incorrect selections, change of mind, minor variations in model, colour, specifications, or delays.
• In the event the event that you request a refund of your caravan or camper, but we do not consider it to contain a major failure within the meaning of the Australian Consumer Law, then we may at our unfettered discretion offer a partial refund as an alternative remedy to the remedies in clause 6.8 above. A partial refund offered under this clause is different to a rejection of the goods under the Australian Consumer Law, and this clause only applies where the caravan or camper may not be rejected at law. A partial refund may be offered for less than the purchase price of the caravan or camper, may allow for payment of the refund to take place within a specified timeframe, and may be subject to you offering a release as part of the offer.
• If your caravan or camper has been damaged or degraded after it entered your possession for reasons not related to its condition at the time of delivery, then you will not be entitled to a refund under this warranty regardless of any breaches of warranty which the caravan or camper has or may have, and you may lose your rights to reject the goods under the Australian Consumer Law. This applies without requiring that you are at fault for the damage or degradation.